New volunteer roles

• Visits & Groups Coordinator
• Fulfilment Organiser

If you would be interested in either role, please contact Kim at  [email protected] 

Visits & Groups Coordinator – Outline Role Description

Background:

Hope Pastures is a small, local charity, which rescues, rehabilitates and re-homes horses, ponies and donkeys. We also educate in animal welfare and provide a place where people, irrespective of background and ability, can meet the animals, volunteer, learn skills and learn how to contribute to the community.

In 2014 Hope Pastures ran over 40 different group visits plus regular (weekly) special needs and alternative provision groups during term time. Group visits play a vital role in terms of income generation, communication about our work and extending our supporter base.

The role will involve:

Running regular and ad hoc group visits to Hope Pastures. These include:

• Schools (ad hoc – term time)
• Brownies/guides/rainbows/scouts (ad hoc – term time)
• Home Educators (bi-monthly – term time)
• Pony 1 to 1s (every Wednesday during school holidays)
• Support groups – eg Mencap/special needs/drug or alcohol abuse groups/ foster families (ad hoc)

Initially the role will include the actual running of the group sessions:

• Planning and organisation of appropriate activities
• Sourcing and production of equipment/material for activities (eg worksheets/name tags etc)
• Liaison with group organisers
• Managing each session, from volunteer/staff briefings at the start of each session to clean-up
• Organising and managing the volunteer support on the day
• Feedback to the staff and volunteer team

In the longer term the role can be extended to include the booking and planning of the sessions (currently undertaken by the fundraising team) if the successful candidate wishes.

The successful volunteer will:

• Provide outstanding customer service, be an enthusiastic professional who is able to build relationships with internal and external customers. This involves:
• Self-motivation and the ability to work under own initiative, with a positive, proactive approach
• Good time management
• Good customer service skills
• Good communication skills – written and spoken
• Good interpersonal skills
• Excellent customer service ethic and high expectations for quality
• Be flexible in terms of working hours, as many group visits take place on evenings and weekends
• Have the following experience:
• Some equine experience preferred
• Experience working with children preferred – a DBS check (organised by HP) is essential

Fulfilment Organiser – Outline Role Description

Background:

Hope Pastures is a small, local charity, which rescues, rehabilitates and re-homes horses, ponies and donkeys. We also educate in animal welfare and provide a place where people, irrespective of background and ability, can meet the animals, volunteer, learn skills and learn how to contribute to the community.

In 2014 Hope Pastures trialled sales of donated goods via Ebay and Facebook, as well as sales of Hope Pastures branded goods (knitted horses and calendars) via Facebook and  the website. In 2015 we are developing a new e-commerce platform and plan to increase direct sales significantly.

The role will involve:

• Packing and posting items purchased via Ebay, Facebook and the Hope Pastures’ website.
• Delivering a positive customer experience by processing sales quickly and by ensuring packaging is secure and effective.

The successful volunteer will:

• Have an excellent customer service ethic and high expectations for quality
• Be self-motivated and able to work under own initiative
• Be able to commit c. 5 hours per week to Hope Pastures on an ad hoc basis, at times to suit them
• Be able to visit the sanctuary up to 3 times per week, at times to suit them.