Rescuing and re-homing equines since 1974
  

Privacy notice

Your privacy is important to us. The information below sets out how we use and protect any information that you give to us.

Who we are

Hope Pastures is a horse and donkey sanctuary, whose aim is to prevent equine suffering and improve lives by rescuing, rehabilitating and re-homing (where possible) equines. Our registered charity number is 504003. The sanctuary address is Hope Pastures, Weetwood Lane, Leeds. LS16 5PH.

Whenever we collect personal data, we will always make it clear what this is for and we will always ask you if you wish to ‘opt in’ to receiving any communication from us that is not simply related to your donation to or purchase from us (for example, Newsletters.)

How we receive personal information

When you give us the information

This personal information could include details such as your name, postal address, phone number, email address etc. We collect this for a variety of reasons, including:

·         To process a donation you make.

·         To respond to your enquiry.

·         To provide a service.

·         When you fill in a form on our website.

·         When you use our social media pages.

·         When you donate goods or fill in a gift aid form.

When you support us via a third party

Your information may be shared with us by independent organisation, for example fundraising sites like JustGiving, Facebook and Virginmoneygiving. These independent third parties will only do so when you have indicated that you wish to support Hope Pastures and with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.

When you have given permission using social media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, Instagram or Twitter, you might give us permission to access information from those accounts or services.

When you use our website

Like most websites, we use “cookies” to help us make your visit to our site better. Cookies are small text files that transfer to your internet-enabled device. They make interacting with the site faster and easier. We operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you have the option to either not use our site, or you can delete hopepastures.org cookies having visited the site, or you can stop your browser exchanging cookies with web servers at any time by using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

Our website contains forms that you can complete. We only ask for the information we need. Forms submitted online are automatically turned into an email and sent directly to a member of our team. However, we cannot guarantee it will be confidential whilst in transit to us.

What we do with your information

The information we collect and how we use it depends on why you are providing it. We will use the information you provide to:

·         Provide information, which you have requested, about ways to support Hope Pastures, our services, our work and our campaigns.

·         Provide a service to you, such as re-homing a horse or donkey.

·         Record any contact we have with you.

·         Prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

·         Provide you with information that we think may be of interest to you IF you have agreed to receive it.

If you give us personal information about a third party (for example, you are buying a pony adoption for a friend or relation) we will only use this to fulfil your order.

Sharing your information

We will NEVER share your information with any third parties, unless:

·         We believe it is necessary to protect or defend our rights, property or the personal safety of our people or visitors to our premises or websites.

·         We are legally required to do so, e.g. by a law enforcement agency legitimately exercising a power or if compelled by an order of the Court.

How we look after your data

We ensure that there are appropriate technical controls in place to protect your personal details in accordance with current data protection legislation. We use external companies to collect (eg if you donate via Justgiving or similar) or process (eg our database provider) some personal data on our behalf. We do comprehensive checks on these companies before we work with them.

If you use one of our services, we may also hold data in paper files. We will also collect and retain your information if you send feedback about our services or make a complaint.

Keeping your information up to date

We will hold your information for as long as you have an active relationship with Hope Pastures.

You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose for which you provided it, we will do so. You also have the right to see what personal data we hold about you and how we use your data. To obtain a copy of the personal information we hold about you, please write to The Office Team at Hope Pastures, Weetwood Lane, Leeds. LS16 5PH, or email info@hopepastures.org. Please note that we reserve the right to charge a fee of £2 for any such request. If there are any discrepancies in the information we provide, please let us know and we will correct them.

We may change this Privacy Notice from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on the Hope Pastures website or by contacting you directly.

Acknowledgement

By using our website you acknowledge that you have read the terms of this Privacy Notice and that you consent to the collection of information from you and use of such information as described in this policy.

Whilst we try to ensure that the information on the websites is accurate, we can accept no responsibility for the accuracy of the content. Users who rely on the information on the website do so at their own risk.